# Contact support

> Email hello@tulipfarm.ai for help. Include the action you tried, what happened, and your workspace reference.

Source: https://docs.tulipfarm.ai/troubleshooting/contact-support/

To get help from TulipFarm, email [hello@tulipfarm.ai](mailto:hello@tulipfarm.ai). There is no self-serve billing, so also use this address for questions about credits.

## What to include

- The action that you tried
- What happened, including the exact message that you saw
- Your workspace reference
- Any other diagnostic reference that the app showed

> **Caution:** Never send passwords, provider tokens, or the contents of private files.

## Find your workspace reference

1. Open the workspace menu. It is the workspace name at the top left.

2. Select **Help and support**.

3. Find **Workspace reference** at the bottom of the page.

4. Copy the value into your email.

You can also find the **Workspace ID** in **Settings**, under **General**.

## Send the email from the app

On the **Help and support** page, select **Email support**. Your email app opens a new message to hello@tulipfarm.ai with your workspace in the subject.

## Before you email

These pages cover common problems:

- [Sign-in problems](https://docs.tulipfarm.ai/troubleshooting/sign-in-problems/)
- [Google connection problems](https://docs.tulipfarm.ai/troubleshooting/google-connection-problems/)
- [An agent cannot start](https://docs.tulipfarm.ai/troubleshooting/agent-cannot-start/)
- [Credits or models unavailable](https://docs.tulipfarm.ai/troubleshooting/credits-or-models-unavailable/)
- [Unconfirmed changes](https://docs.tulipfarm.ai/troubleshooting/unconfirmed-changes/)
- [Upload problems](https://docs.tulipfarm.ai/troubleshooting/upload-problems/)