# Sign-in problems

> Fix a sign-in link that does not arrive or expired, a too-many-attempts message, or a Google sign-in error.

Source: https://docs.tulipfarm.ai/troubleshooting/sign-in-problems/

TulipFarm has two sign-in methods. You can sign in with an email link or with Google. There is no password, so there is no password to reset.

## The sign-in email does not arrive

**Why this happens**

TulipFarm sends the link to the email address that you typed. A bot check must complete before TulipFarm sends the email.

**What to do**

1. Make sure that the email address on the screen is correct.
2. If the address is wrong, select **Use a different email** and type the correct address.
3. If the address is correct, select **Resend sign-in link**. You can resend once every 60 seconds.

## "Could not send the sign-in email"

The full message is "Could not send the sign-in email. Please try again."

**Why this happens**

TulipFarm did not send the email.

**What to do**

1. Wait a short time.
2. Select **Email me a sign-in link** again.
3. If the problem continues, sign in with Google, or [contact support](https://docs.tulipfarm.ai/troubleshooting/contact-support/).

## The sign-in link expired or was already used

**Why this happens**

A sign-in link expires after 15 minutes. A link that was already used does not sign you in again.

**What to do**

1. Open the link from your email.
2. Ask for a new link on the page that opens.
3. Open the new link within 15 minutes.

## "Too many attempts"

The full message is "Too many attempts. Please wait a minute and try again."

**Why this happens**

TulipFarm limits how often you can ask for a sign-in link.

**What to do**

1. Wait one minute.
2. Ask for a sign-in link again.

## "Google sign-in is unavailable"

The full message is "Google sign-in is unavailable. Please use an email link or try again later."

**Why this happens**

TulipFarm can't use Google sign-in at that time.

**What to do**

1. Type your email address on the sign-in page.
2. Select **Email me a sign-in link**.
3. Open the link in the email.

## You are asked for your name after you sign in

**Why this happens**

TulipFarm needs a name on your account before you can open a workspace.

**What to do**

1. Type your name on the profile page.
2. Save your name.
3. Continue to your workspace.

## You looked for "Forgot password"

TulipFarm does not use passwords. The forgot password and reset password addresses go to the sign-in page. Sign in with an email link or with Google.

## Related

- [Sign in](https://docs.tulipfarm.ai/getting-started/sign-in/)
- [Google connection problems](https://docs.tulipfarm.ai/troubleshooting/google-connection-problems/)
- [Contact support](https://docs.tulipfarm.ai/troubleshooting/contact-support/)