# Upload problems

> Fix uploads that fail because a file is too large, workspace storage is full, or a task can't read the file.

Source: https://docs.tulipfarm.ai/troubleshooting/upload-problems/

This page lists the upload limits in TulipFarm and what to do when an upload fails.

## Upload limits

| Where you upload | Limit |
| --- | --- |
| **Files** | 10 MB per file |
| Chat attachments | 10 MiB (mebibytes) per file, 5 files per message |
| Chat attachments, whole workspace | 1 GiB (gibibyte) in total |
| Google Drive, **Save a copy** | 10 MB per file |
| Profile picture or workspace icon | 2 MB, PNG, JPEG, or WebP |

## "The upload limit is 10 MB."

**Why this happens**

The file is larger than 10 MB. The message also shows the size of your file.

**What to do**

1. Make the file smaller. For example, split it into two files.
2. Upload the smaller file again.

## "Workspace storage is full. Files in Trash still use storage."

**Why this happens**

The workspace used all of its file storage. Files in **Trash** still count toward the storage.

**What to do**

1. Open **Files**, then **Trash**.
2. Delete the files in Trash that you no longer need.
3. Upload the file again.
4. If storage is still full, ask a workspace admin to [contact support](https://docs.tulipfarm.ai/troubleshooting/contact-support/).

## A chat attachment disappeared

**Why this happens**

An attachment that you upload but do not send expires after 24 hours.

**What to do**

1. Attach the file again.
2. Send the message.

## An agent task can't read a file

**Why this happens**

A task can read selected files of these types, up to 16,000 bytes:

- Plain text in UTF-8
- CSV
- JSON
- Markdown

**What to do**

1. Make sure that the file is one of these types.
2. If the file is larger than 16,000 bytes, make it smaller or split it.

## A project does not accept a file

**Why this happens**

A project accepts these file types:

- Text, code, and Markdown
- JSON and YAML
- HTML
- PDF
- DOCX

**What to do**

Convert the file to one of these types, then upload it again.

## A PDF in your Knowledge is not searchable

**Why this happens**

A scanned PDF that has no text is kept, but chats can't search it.

**What to do**

Upload a version of the PDF that contains text.

## You can't add a folder to your Knowledge

You can add files to your Knowledge, but not folders. Add each file separately.

## Related

- [Manage files](https://docs.tulipfarm.ai/guides/manage-files/)
- [Files and Knowledge](https://docs.tulipfarm.ai/concepts/files-and-knowledge/)
- [Data retention and deletion](https://docs.tulipfarm.ai/security/data-retention-and-deletion/)