Credits or models are unavailable
Fix blocked chats and agents when the workspace is out of credits or when no model is available to you.
Credits pay for AI model use, and the whole workspace shares them. Admins choose which models each team can use. If either one is missing, chats and agents can’t reply.
“Your workspace has no available credits”
Section titled ““Your workspace has no available credits””Why this happens
The workspace used all of its credits. At zero credits, TulipFarm blocks these actions:
- New chats
- Replies
- Agent model steps
Existing messages stay readable.
What to do
- Ask a workspace admin to check the balance on the Usage page.
- Ask the admin to email [email protected] about credits. When the balance is zero, the Usage page shows an Email support button for this.
There is no self-serve top-up. See Get more credits.
A reply does not start, but the workspace has credits
Section titled “A reply does not start, but the workspace has credits”Why this happens
TulipFarm reserves credits before each model call. A large model needs a larger reservation. A small positive balance can be too low for that reservation.
What to do
- Choose a different model in the model picker, if one is available.
- Ask a workspace admin to contact support about credits.
“No models are available. Ask a workspace admin.”
Section titled ““No models are available. Ask a workspace admin.””Why this happens
No model is turned on for you in this workspace. Admins choose which teams can use each model.
What to do
- Ask a workspace admin to open Settings, then Models.
- Ask the admin to give your team access to a model.
“Model access is unavailable. Ask a workspace admin.”
Section titled ““Model access is unavailable. Ask a workspace admin.””Why this happens
Model access for this workspace is unavailable. An admin or TulipFarm support needs to check the workspace configuration.
What to do
- Ask a workspace admin to check Models in Settings.
- If the admin can’t fix it, contact support.
The model is disabled in this workspace
Section titled “The model is disabled in this workspace”Why this happens
An admin turned off the model that you chose.
What to do
Choose another model in the model picker. An unavailable model does not erase your saved preference.