Troubleshooting
Find the fix for common TulipFarm problems, such as sign-in links, blocked Google access, agents that do not start, and failed uploads.
This section helps you when your work is blocked. Find the message or problem that you see, then go to the page in the right column.
TulipFarm also has a Help and support page in the app. To open it, open the workspace menu and select Help and support.
Find your problem
Section titled “Find your problem”| If you see this | Go here |
|---|---|
| The sign-in email does not arrive, or the link expired | Sign-in problems |
| “Too many attempts. Please wait a minute and try again.” | Sign-in problems |
| “Google sign-in is unavailable.” | Sign-in problems |
| A Google app does not connect | Google connection problems |
| An agent shows Not activated or Run permission required | An agent cannot start |
| “Ask a manager for run permission to start runs or respond to steps.” | An agent cannot start |
| “Your workspace has no available credits.” | Credits or models unavailable |
| “No models are available. Ask a workspace admin.” | Credits or models unavailable |
| A change shows as unconfirmed, or the outcome is unknown | Unconfirmed changes |
| “You have unconfirmed workspace changes in this tab.” | Unconfirmed changes |
| “The upload limit is 10 MB.” | Upload problems |
| “Workspace storage is full. Files in Trash still use storage.” | Upload problems |
| None of these | Contact support |
Pages in this section
Section titled “Pages in this section”Sign-in problemsThe sign-in link does not arrive, expired, or Google sign-in fails.
Google connection problemsA Google app does not connect, or Google shows an error.
An agent cannot startCheck activation, run permission, and the model.
Credits or models unavailableWhat to do when credits run out or no model is available.
Unconfirmed changesThe outcome of a change is unknown. Check status, do not redo it.
Upload problemsA file is too large, or workspace storage is full.
Contact supportEmail TulipFarm support and include the right details.