Contact support
Email [email protected] for help. Include the action you tried, what happened, and your workspace reference.
To get help from TulipFarm, email [email protected]. There is no self-serve billing, so also use this address for questions about credits.
What to include
Section titled “What to include”- The action that you tried
- What happened, including the exact message that you saw
- Your workspace reference
- Any other diagnostic reference that the app showed
Find your workspace reference
Section titled “Find your workspace reference”-
Open the workspace menu. It is the workspace name at the top left.
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Select Help and support.
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Find Workspace reference at the bottom of the page.
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Copy the value into your email.
You can also find the Workspace ID in Settings, under General.
Send the email from the app
Section titled “Send the email from the app”On the Help and support page, select Email support. Your email app opens a new message to [email protected] with your workspace in the subject.
Before you email
Section titled “Before you email”These pages cover common problems: