Upload problems
Fix uploads that fail because a file is too large, workspace storage is full, or a task can't read the file.
This page lists the upload limits in TulipFarm and what to do when an upload fails.
Upload limits
Section titled “Upload limits”| Where you upload | Limit |
|---|---|
| Files | 10 MB per file |
| Chat attachments | 10 MiB (mebibytes) per file, 5 files per message |
| Chat attachments, whole workspace | 1 GiB (gibibyte) in total |
| Google Drive, Save a copy | 10 MB per file |
| Profile picture or workspace icon | 2 MB, PNG, JPEG, or WebP |
“The upload limit is 10 MB.”
Section titled ““The upload limit is 10 MB.””Why this happens
The file is larger than 10 MB. The message also shows the size of your file.
What to do
- Make the file smaller. For example, split it into two files.
- Upload the smaller file again.
“Workspace storage is full. Files in Trash still use storage.”
Section titled ““Workspace storage is full. Files in Trash still use storage.””Why this happens
The workspace used all of its file storage. Files in Trash still count toward the storage.
What to do
- Open Files, then Trash.
- Delete the files in Trash that you no longer need.
- Upload the file again.
- If storage is still full, ask a workspace admin to contact support.
A chat attachment disappeared
Section titled “A chat attachment disappeared”Why this happens
An attachment that you upload but do not send expires after 24 hours.
What to do
- Attach the file again.
- Send the message.
An agent task can’t read a file
Section titled “An agent task can’t read a file”Why this happens
A task can read selected files of these types, up to 16,000 bytes:
- Plain text in UTF-8
- CSV
- JSON
- Markdown
What to do
- Make sure that the file is one of these types.
- If the file is larger than 16,000 bytes, make it smaller or split it.
A project does not accept a file
Section titled “A project does not accept a file”Why this happens
A project accepts these file types:
- Text, code, and Markdown
- JSON and YAML
- HTML
- DOCX
What to do
Convert the file to one of these types, then upload it again.
A PDF in your Knowledge is not searchable
Section titled “A PDF in your Knowledge is not searchable”Why this happens
A scanned PDF that has no text is kept, but chats can’t search it.
What to do
Upload a version of the PDF that contains text.
You can’t add a folder to your Knowledge
Section titled “You can’t add a folder to your Knowledge”You can add files to your Knowledge, but not folders. Add each file separately.