Sign-in problems
Fix a sign-in link that does not arrive or expired, a too-many-attempts message, or a Google sign-in error.
TulipFarm has two sign-in methods. You can sign in with an email link or with Google. There is no password, so there is no password to reset.
The sign-in email does not arrive
Section titled “The sign-in email does not arrive”Why this happens
TulipFarm sends the link to the email address that you typed. A bot check must complete before TulipFarm sends the email.
What to do
- Make sure that the email address on the screen is correct.
- If the address is wrong, select Use a different email and type the correct address.
- If the address is correct, select Resend sign-in link. You can resend once every 60 seconds.
“Could not send the sign-in email”
Section titled ““Could not send the sign-in email””The full message is “Could not send the sign-in email. Please try again.”
Why this happens
TulipFarm did not send the email.
What to do
- Wait a short time.
- Select Email me a sign-in link again.
- If the problem continues, sign in with Google, or contact support.
The sign-in link expired or was already used
Section titled “The sign-in link expired or was already used”Why this happens
A sign-in link expires after 15 minutes. A link that was already used does not sign you in again.
What to do
- Open the link from your email.
- Ask for a new link on the page that opens.
- Open the new link within 15 minutes.
“Too many attempts”
Section titled ““Too many attempts””The full message is “Too many attempts. Please wait a minute and try again.”
Why this happens
TulipFarm limits how often you can ask for a sign-in link.
What to do
- Wait one minute.
- Ask for a sign-in link again.
“Google sign-in is unavailable”
Section titled ““Google sign-in is unavailable””The full message is “Google sign-in is unavailable. Please use an email link or try again later.”
Why this happens
TulipFarm can’t use Google sign-in at that time.
What to do
- Type your email address on the sign-in page.
- Select Email me a sign-in link.
- Open the link in the email.
You are asked for your name after you sign in
Section titled “You are asked for your name after you sign in”Why this happens
TulipFarm needs a name on your account before you can open a workspace.
What to do
- Type your name on the profile page.
- Save your name.
- Continue to your workspace.
You looked for “Forgot password”
Section titled “You looked for “Forgot password””TulipFarm does not use passwords. The forgot password and reset password addresses go to the sign-in page. Sign in with an email link or with Google.